Kommo - Features, Pricing & What Users Say
Kommo is a CRM platform designed for sales teams that communicate with customers through messaging apps like WhatsApp, Instagram, and Telegram.
What Makes Kommo Different
- Built specifically for messaging-based communication rather than email-first workflows
- Centralizes conversations from multiple messaging platforms into one inbox
- Visual sales pipeline management designed for quick navigation
- Fast-loading interface optimized for speed and efficiency
- Lead management tools built around modern messaging channels
Key Features
- Multi-channel messaging inbox (WhatsApp, Instagram, Telegram, and others)
- Visual sales pipeline with drag-and-drop lead management
- Lead organization and tracking across messaging platforms
- Contact and customer information centralization
- Communication history and conversation tracking
- Mobile-friendly interface for on-the-go access
Pricing
Kommo offers a freemium pricing model with paid plans starting above $15 per month. Contact Kommo for current pricing.
What Users Say
What users like:
- Easy-to-use interface that doesn't require extensive training
- Strong lead management capabilities with clear organization
- Visual sales pipeline that makes tracking deals straightforward
- Fast performance and quick load times compared to other CRM platforms
Common complaints:
- Limited review data available for Kommo at this time
The Company
Kommo was founded in 2009 and is headquartered in San Francisco, United States. The company operates with a team of 201-500 employees.
Alternatives
- HubSpot CRM - Full-featured CRM with built-in email, chat, and pipeline management
- Pipedrive - Sales-focused CRM with visual pipeline and deal tracking
- Monday.com Sales CRM - Flexible CRM with customizable workflows and automation
- Freshsales - CRM with email, phone, and chat integration for customer communication
Frequently Asked Questions
What is Kommo?
Kommo is a customer relationship management platform built for businesses that primarily communicate with customers through messaging applications. Rather than focusing on email, Kommo brings conversations from WhatsApp, Instagram, Telegram, and similar platforms into a single workspace. Teams can manage leads, track customer interactions, and organize their sales pipeline all in one place without switching between different apps.
How much does Kommo cost?
Kommo operates on a freemium model, meaning a basic version is available at no cost. Paid plans begin at over $15 per month. Exact pricing for different plan tiers and features is not publicly listed on their website. Interested users should visit Kommo's pricing page or contact their sales team directly for detailed pricing information based on their specific needs.
Is Kommo worth it?
Whether Kommo is worth the cost depends on how your team communicates. Users who rely heavily on messaging apps for customer communication report that Kommo effectively centralizes those conversations and makes lead management simpler. The platform appears to perform well technically, with users noting its speed and responsiveness compared to other CRM options. Teams using email-first communication may find traditional CRMs more suitable. The freemium option allows teams to test Kommo before committing to a paid plan.
What are the best Kommo alternatives?
- HubSpot CRM - Offers email, chat, and messaging integrations with robust automation
- Pipedrive - Specializes in visual sales pipeline management with strong deal tracking
- Monday.com Sales CRM - Provides flexible workflows with customizable automation and integrations
- Freshsales - Includes built-in phone, email, and chat tools for multi-channel communication