Fireflies - Features, Pricing & What Users Say
Fireflies is an AI meeting assistant that records, transcribes, and extracts action items from conversations - designed for sales teams, customer success managers, and anyone who needs accurate meeting documentation.
What Makes Fireflies Different
- Automatic recording and transcription of meetings across video platforms
- AI-powered action item extraction and task assignment
- CRM integration to sync meeting data directly into sales platforms
- Continuous accuracy improvements through machine learning
- Speaker identification and conversation search capabilities
Key Features
- Automatic meeting recording across Zoom, Google Meet, Microsoft Teams, and other platforms
- AI transcription with speaker labels and timestamps
- Action item extraction and assignment to team members
- Meeting summaries and key moment highlights
- CRM integration (Salesforce, HubSpot, Pipedrive, and others)
- Full-text search across all recorded meetings
- Conversation analytics and insights
- Custom vocabulary and domain-specific terminology support
Pricing
Fireflies operates on a freemium model with both free and paid tiers available. See current pricing
What Users Say
What users like:
- Reliable performance with continuous improvements to accuracy and features
- Works seamlessly across major video conferencing platforms
- Strong CRM integration that saves time on manual data entry
- Effective for capturing meeting details without distraction
Common complaints:
- Transcription accuracy challenges despite company claims of 95% accuracy, particularly with accents or technical terminology
- Limited real-time assistance during meetings on some plans
- Occasional errors in speaker identification and action item extraction
The Company
Fireflies was founded in 2016 and is based in San Francisco, California. The company has a team of 51-200 employees. Fireflies has a 4.8 out of 5 star rating on G2 based on 706 user reviews.
Alternatives
- Otter.ai - Transcription and meeting notes tool with speaker identification and live captions
- Gong - Revenue intelligence platform that records and analyzes customer conversations
- Chorus - Sales conversation analytics for call recording and team coaching
Frequently Asked Questions
What is Fireflies?
Fireflies is an AI-powered meeting assistant that automatically records video calls, converts them to text through transcription, and identifies important information like action items and decisions. The tool connects to popular video conferencing platforms and can push meeting data into CRM systems. It's built for teams that want to reduce manual note-taking and ensure no meeting details are missed.
How much does Fireflies cost?
Fireflies offers a free tier for users who need basic transcription and meeting recording. Paid plans are also available with additional features like expanded storage, advanced search, and CRM integrations. Visit Fireflies for current pricing details
Is Fireflies worth it?
Whether Fireflies delivers value depends on your specific needs. Users consistently report that the tool works reliably for meeting recording and transcription, and the CRM integration saves time on data entry. The free tier allows you to test the core features. However, some users note that transcription accuracy varies depending on audio quality, accents, and technical terminology - so results may differ from use case to use case.
What are the best Fireflies alternatives?
Other meeting intelligence tools include Otter.ai for transcription-focused work, Gong for sales conversation analysis, and Chorus for call recording and team coaching. Each tool has different strengths depending on whether you prioritize simple transcription, sales analytics, or coaching features.